Pre & Custom Made Orders FAQs

 

Answers

Custom-Made & Orders

When will my custom-made order ship?

Most of our custom-made products take between eight and ten weeks to make.  You can check the individual product page for a more specific production time. To avoid disappointment, If you are ordering your custom made item for a specific date please inform our customer service team at the point of purchase.

When will I be charged?

When you place an order with us, the full value of the order is debited from your card at the time of ordering. If you prefer to split payment over the period of production, please order by phone or send us an email to set this up.

How can I check the progress of the order?

You can easily track your order by logging into your account.  We will also send you a tracking update when your order is finished and due to be sent for hallmarking (at which stage we will estimate a date of dispatch) and then again when your order is being dispatched.  In the meantime, if you would like any further details on the status of your order, you can get in touch with us at info@annotatedstudios.com. 

How do I confirm or change my measurements?

Contact our customer care team at info@annotatedstudios.com.

How accurate is the "estimated despatch window" in the shopping cart?

Most of our custom-made products take between eight and ten weeks to make and so the estimated despatch window is based on this.  However we unfortunately cannot guarantee this as, due to the bespoke nature of our jewellery, we are careful to never rush production and risk compromising the quality of the finished product.

What happens if I order in-stock and custom-made items?

We will ship these items together in order to save on delivery costs.  However, if you would prefer to receive the items separately, please contact our customer care team at info@annotatedstudios.com.

What happens if I order multiple custom-made items?

We will ship these items together in order to save on delivery costs.  However, if you would prefer to receive the items separately, please contact our customer care team at info@annotatedstudios.com.

Are custom-made orders final sale?

Any goods that are made to order cannot be returned or exchanged.

Select country

Please select the country where your order will be shipped to. This will give you the correct pricing, delivery times and shipping costs for your destination.

Select Country
  • Afghanistan
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Annotated Design Projects

Select an Education Collaboration

United Kingdom

Europe

Hong Kong

Rest of the World

Annotated Design Projects

Select an Education Collaboration

United Kingdom

Europe

Hong Kong

Rest of the World

Annotated Design Projects

Select an Education Collaboration

Rest of the World

The Story of Annotated’s Education Collaboration 

Originally created by three friends at the University of Oxford looking for a different, but elegant way to celebrate and cherish their undergraduate memories,

This project goes back to the beginnings of the small design studio that preceded our company.

Since those earliest days, Annotated has stood for the idea that, by making things well, we could imbue our products with a sense of soul. You can feel it the moment you touch one of our Signet rings.

And being the children of university lecturers and teachers it was natural for us to combine this with the notion of celebrating education and studying for its own sake.

Over the years, the Annotated graduation ring has become our definition of one-of-a-kind and bespoke: completely made-to-order in collaboration with its owner and crafted by hand from precious metals.

Whether a graduand is someone who typically is interested in fine jewellery or not.

Please note, custom-made items cannot be returned but can be cancelled within seven days of order confirmation when production is still at an early stage.